Nope! Simply connect your social media profiles to your Content Schedule after you sign up and we will be able to schedule your posts. Simple.

Of course! Get in touch and we will be happy to help. There is a small one-off fee for each social media profile we create for you.

When you sign up you’ll be asked to complete an intake form so we can find out more about your business and the type of content that you expect. We thoroughly research every company we work with before creating content, so we will only post high-quality content that is relevant for your audience.

We will create a variety of posts for your business based on the answers you provide in the intake form during signup. This could be product/service information, industry news, testimonials, trivia, quotes etc based on your preferences. We will create a mixture of educational, promotional and interactive content to attract, engage and build trust with your audience.

Absolutely. You can review all scheduled content by accessing your Content Scheduler via your client portal. Here you can review, edit and reschedule posts, and use the sidebar in your client portal to suggest ideas, request revisions, upload content for us to use and more.

Of course! You can use your Content Scheduler to schedule and publish your own posts (in addition to the posts we create for you) to each of your connected social media profiles simultaneously.

We will create posts for any content requests that you may have. You can suggest ideas or tell us of any upcoming promotions via your client portal.

Due to our strict working schedule, we kindly ask for at least 10 days notice for any content requests, as this will allow enough time for us to create and schedule your posts, and enough time for you to review them before they are published. If you need to post something urgently, then you can do so yourself using your Content Scheduler.

We create and schedule your posts every 14 days, so you only need to review your posts once every fortnight. We’ll send you an email each time a new batch of posts have been created, scheduled and approved by our Editorial team, and are ready for you to review in your Content Scheduler. We will give you at least 72 hours notice before the first post in each batch is due to be published. This will allow you enough time to make changes or request a revision if necessary.

Of course. All of our plans include unlimited revisions. You can request as many revisions as you like – we will change your post(s) until you are happy with the result. You can easily request revisions in your client portal.

We kindly ask for at least 48 hours notice for revision requests to allow us enough time to make changes.

You will be assigned a designated content creator who specializes in creating content for businesses in your specific industry. Your content creator will be responsible for researching your business and creating your posts every 14 days.

No. Every post we create is researched, designed and written by our team of expert content creators. You will be assigned your own dedicated content creator when you sign up, so the content style will be consistent from month to month.

Step Social, headquartered in the UK, is a fully remote company with team members based in Europe, Australia, Canada and the United States.

Our rigorous hiring and training process for all team members ensures that our clients consistently receive exceptional social media content.

We are able to create and schedule content for Facebook, Instagram, X (Twitter), LinkedIn (Personal Profiles and Company Pages) and Google My Business Profiles. You select which profiles to include in your plan during signup, or choose to add additional profiles to our plan at a later stage.

No. You’ll just need to agree to our Terms of Service when you sign up to one of our plans.

Our service is month-to-month so you can cancel your subscription at any stage. If you decide to cancel, we ask that you provide 14 days notice before your subscription renewal date.

You can resell our social media management services under your own business name with our simple white label program. Schedule a call to find out more about our white label reseller packages.

No hidden costs! Our prices are transparent and fixed.